We are sorry to hear you need to cancel your holiday booking. Please read through the Cancellation Terms and Conditions prior to submitting your cancellation request.
(a) Please choose your booking carefully as ALL DEPOSITS ARE NON-REFUNDABLE.
(b) All cancellations must be submitted in writing.
(c) LOW SEASON BOOKINGS: Cancellations with less than 21 days notice prior to your arrival will result in loss of all monies paid.
(ci) NSW/QLD SCHOOL HOLIDAY BOOKINGS: Cancellations with less than 21 days notice prior to your arrival will result in loss of all monies paid.
(cii) NSW/QLD CHRISTMAS BOOKINGS: Cancellations made after 1st October will result in loss of all monies paid.
(d) Date changes to a confirmed booking must be submitted in writing and will only be considered if applicable notice period is given. Approval of any date change will be in consultation with the owner and subject to availability.
(di) Applicable notice periods are as follow;
– LOW SEASON BOOKINGS: 8 weeks
– NSW/QLD SCHOOL HOLIDAY BOOKINGS: 8 weeks
– NSW/QLD CHRISTMAS BOOKINGS: Prior to 1st October
(e) If your booking is cancelled due to payment not being made by the dye date, a rebooking fee of $100 will apply to reinstate the booking.
View the full Terms and Conditions here